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Statement of service performance class 1

Official statistics multi-class output appropriation

Output Class 1: Coordination of government statistical activities

Description

Through this output expense, Statistics New Zealand fulfils the statistical coordination requirement of the Statistics Act 1975. This work contributes to the building of trust and confidence in official statistics through assuring the quality and delivery of fit-for-purpose statistical outputs. It also improves the understanding and use of official statistics through providing a range of access channels.

Scope

The scope of this output class includes leadership of the OSS, for instance liaising with our OSS partners, providing ministerial services and statistical advice, and operating access channels.

Performance information
Performance measure Performance standard 2011/12 Actual 2012/13 Actual Comments
Leadership of the Official Statistics System (OSS)

 

The OSS policy programme is delivered, as agreed with the Minister in the Purchase and Performance Agreement, and as it varies by agreement during the year.

The Minister is ‘satisfied’ or ‘very satisfied’ that 100% of policy advice meets the quality standards for policy advice.(1)

The Minister was very satisfied that 100% of policy advice and ministerial servicing met quality standards during 2011/12.

The Minister was very satisfied that 100% of policy advice and ministerial servicing met quality standards during 2012/13.

 

The programme includes policy advice, support to ACOS, and influencing OSS participants by developing system-wide strategies and planning, the health and performance of the system, and education and capability initiatives across the system. The Chair of ACOS is ‘satisfied’ or ‘very satisfied’ with the level of support provided.(2) The Chair of ACOS was ‘very satisfied’ with the level of support provided. The Chair of ACOS was ‘very satisfied’ with the level of support provided.  
Footnote 1: The Minister's satisfaction with policy advice was measured through a short survey. The survey asked the Minister to rate his personal satisfaction ('not satisfied', 'satisfied', or 'very satisfied') with policy advice provided to date.
Footnote 2: The Chair of ACOS's satisfaction with the level of support provided is measured through a short survey annually. The survey asked the Chair to rate his personal satisfaction ('not at all satisfied', 'not satisfied', or 'very satisfied') with the level of support provided to date.

Quality standards for policy advice includes:

  • purpose: the aims of the paper have been clearly stated and they answer the questions set
  • logic: the assumptions behind the advice are explicit, the argument is valid and supported by facts
  • accuracy: the facts in the papers are accurate and all material facts have been included
  • options: an adequate range of options has been presented and each is assessed for benefits, costs, and consequences to the organisation/system/government and the community as appropriate
  • consultation: there is evidence of adequate consultation with interested parties and possible objections have been identified
  • practicality: the problems of implementation, technical feasibility, timing, and consistency with other policies have been considered
  • presentation: the format meets requirements, the material is effectively and concisely summarised, and is free from spelling or grammatical errors. 
Performance measure Performance standard 2010/11 Actual 2011/12 Actual Comments
Facilitation of awareness and use of statistical information
Web-based services:

.

 

 

 

Access to free information about all statistical collections

1,500,000 visits

1,545,230

2,266,817

See footnote 1

Online tools to assist users to access the specific information they need.

All measures in this section are demand driven; therefore, final numbers may differ greatly from estimated totals

170,000 visits.

225,934

240,130

 

Footnote 1. The target measure of 1.5 million set in March 2012 was a relatively new performance measure. It became apparent in the months following, that the activities we were undertaking were having a much more positive impact on the number of website visits. The increase in visits has been driven largely by:

  • increasing effectiveness in making content more accessible by search engines
  • making the site more usable for mobile device access
  • presenting statistics in a way that is more engaging for a wider audience, eg infographics, short stories, and an Olympic medal table per capita that was viewed over 90,000 times
  • the increasing effectiveness and reach of social media linking people to our website
  • increased demand due to wider coverage of official statistics in the media and other sites
  • heightened awareness of statistics due to the 2013 Census.
Assisted advisory services:
Responses to statistical requests for customised datasets, access to microdata and CURFs and responses to international questionnaires

2,100 statistical requests.

2,273

2,707

Measurement includes 1,236 customised data requests (including international questionnaires) and 1,471 Data Lab sessions and CURF applications.

Free telephone and email enquiry service

All measures in this section are demand driven, therefore, final numbers may differ greatly from estimated totals.

14,000 free enquiries.

12,659

14,620

New census data is expected to increase this in 2014.
Capability building services

Includes provision of outreach seminars, workshops, and visits.

All measures in this section are demand driven, therefore the final numbers may differ greatly from estimated totals.

200 visits.

209

209

Quality
       

High quality services are provided in response to statistical enquiries.

Client satisfaction is measured through a voluntary survey sent to clients after the requested service has been provided.

80% of clients rate the services as ‘very good’ or ‘excellent’.

100%

94%

Clients were asked to rate our services as either ‘excellent’, ‘very good’, ‘good’, ‘fair’, or ‘poor’.
Timeliness
       
Responses to statistical enquiries are provided within the timeliness standard.

90% of free enquiry service queries responded to within two working days.

90%

97%  

For more information on the initiatives that support the measures within ‘Output class 1: coordination of government statistical activities’ see

in Progress against our strategic priorities.

Revenue and output expenses

2012 Actual

2013 Actual

2013 Supplementary estimates

2013 Main estimates

$000

 

$000

$000

$000

14,550

Revenue from the Crown 

12,413

12,413

17,050

940

Other revenue

541

1,160

1,160

15,490

Total operating revenue

12,954

13,573

18,210

14,812

Total output expenditure

12,793

13,573

18,210

678

Net operating surplus/(deficit)

161

-

-

excel icon csv  Download a delimited text file of the above table (CSV, 2KB)

 

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