Stats NZ has a new website.

For new releases go to

As we transition to our new site, you'll still find some Stats NZ information here on this archive site.

  • Share this page to Facebook
  • Share this page to Twitter
  • Share this page to Google+
Internet Service Provider Survey: 2011
Embargoed until 10:45am  –  14 October 2011

About the Internet Service Provider Survey

The Internet Service Provider (ISP) Survey collects information on the provision of Internet access to New Zealand households and businesses. This information allows us to measure the global connectivity of New Zealanders, which is regarded as an important factor in accelerating economic growth and social wellbeing. Measuring New Zealand's global connectivity will help individuals, communities, businesses, and government understand the role of information and communication technology in the economy and society.

Further definitions

Active subscriber: this is a customer who within the last 90 days has accessed the Internet or paid for access to the Internet through an ISP. Under this definition, the following inclusions and exclusions are made:


  • all subscribers who obtain access to the Internet through an ISP
  • both dial-up and broadband connection subscribers.


  • web-hosting-only subscribers
  • email-only subscribers

Active mobile handset subscriber: a subscriber who has used a mobile phone to connect to the Internet within the last three months.

ANZSIC06: Australia and New Zealand Standard Industrial Classification 2006 codes. These are the codes used to classify and categorise all businesses on the Statistics New Zealand Business Frame. See Data quality for the specific codes used to classify Internet Service Providers Survey data.

Business Frame: a register maintained by Statistics NZ of all economically significant businesses operating in New Zealand.

Broadband:  for the purpose of this survey, broadband is defined as those technologies that provide an ‘always on’ service. This includes digital subscriber line (DSL), cable, fibre optic, satellite, cellular and fixed wireless.

Data cap: an Internet subscription data cap is a method employed by ISPs to limit the volume of data downloaded and/or uploaded by subscribers during a fixed period, normally a month. Once a fixed data cap has been reached, lower speed or extra access charges may apply. Also referred to as a data allowance.

Dial-up connection: connection to the Internet via a dial-up modem and software utilising the public switched telephone network (PSTN). Includes integrated services digital network (ISDN) and analog connections.

Economically significant enterprises: enterprises that are engaged in the production of goods and services in New Zealand. They must meet at least one of the following criteria:

  • annual expenses or sales subject to GST of more than $30,000
  • two-month rolling mean employee count of greater than three
  • part of a group of enterprises
  • registered for GST and involved in agriculture or forestry
  • over $40,000 of income recorded in the IR10 annual tax return (this includes some businesses in residential property leasing and rental).

Enterprise: a business or service entity operating in New Zealand. It can be a company, partnership, trust, estate, incorporated society, producer board, local or central government organisation, voluntary organisation, or self-employed individual.

Gigabyte (GB): a measure of the volume of data. Gigabyte represents a data unit of one billion bytes.

Internet protocol (IP): a system for assigning a unique identifier to all devices connected to the Internet. Each device is assigned, and can be identified by, a unique address; a series of numbers (similar to a phone number).

Internet Protocol version 6 (IPv6): the next generation Internet Protocol which greatly expands the IP number space and is the approved standard to replace IPv4.

Internet Service Providers (ISPs): Businesses that supply Internet connectivity services to individuals, households, businesses and other organisations. We breakdown the results of the Internet Service Providers Survey by size of provider. There are five sizes:

  • Very small: Providers with between 1 and 100 subscribers
  • Small: Providers with between 101 and 1,000 subscribers
  • Medium: Providers with between 1,001 and 10,000 subscribers
  • Large: Providers with between 10,001 and 100,000 subscribers
  • Very large: Providers with 100,001 or more subscribers.

Mbps and kbps: Mbps and kbps are measures of download and upload speed. Mbps stands for megabits per second (1,000,000 bits per second) and kbps stands for kilobits per second (1,000 bits per second).

Rolling mean employment (RME): This is the 12-month moving average of the monthly employment count, derived from employer monthly schedule data.

  • Share this page to Facebook
  • Share this page to Twitter
  • Share this page to Google+
  • Share this page to Facebook
  • Share this page to Twitter
  • Share this page to Google+